Privacy Policy

Bartons XPENG Wynnum is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Bartons XPENG Wynnum manages personal information. It is structured as follows:

Personal information Bartons XPENG Wynnum collects
Use and disclosure of personal information
Automated decision making
Cookies
Links to other websites
Marketing
Overseas transfers
Access and correction
Contacting Bartons XPENG Wynnum and complaints
Changes to Privacy Policy

1. Personal information Bartons XPENG Wynnum collects

The main types of personal information Bartons XPENG Wynnum collects and holds are:

contact and identification information for individuals seeking to buy or sell vehicles with Bartons XPENG Wynnum such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
vehicle and servicing details for Bartons XPENG Wynnum's customers including vehicle registration, vehicle purchase details, service appointment bookings;
finance details for Bartons XPENG Wynnum's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
contact details for individuals working for Bartons XPENG Wynnum's business partners and suppliers;
information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
other information provided by individuals while interacting with Bartons XPENG Wynnum.

Bartons XPENG Wynnum collects personal information in the course of running its business in a range of different ways, typically through:

interactions with individuals (e.g. through any records Bartons XPENG Wynnum keeps of telephone calls, or emails received, or messages sent to Bartons XPENG Wynnum or posted on Bartons XPENG Wynnum's pages on social media);
Bartons XPENG Wynnum's website;
use of social media;
employment applications;
third party service providers; and
provision of customer service and support.

Where practicable, Bartons XPENG Wynnum collects personal information in connection with running its business directly from the individual concerned. On occasion Bartons XPENG Wynnum may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Bartons XPENG Wynnum stores personal information in electronic and paper form.

Bartons XPENG Wynnum uses and discloses personal information as follows:

to source vehicles and sell them to Bartons XPENG Wynnum's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
to manage arrangements with Bartons XPENG Wynnum's customers and prospective customers;
to obtain products, services or information from Bartons XPENG Wynnum's suppliers;
to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Bartons XPENG Wynnum knows about them);
to operate and manage Bartons XPENG Wynnum's website, social media and other communications and media channels;
subject to applicable laws, to conduct marketing;
for processing and assessing employment applications; and
for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Bartons XPENG Wynnum. For example, Bartons XPENG Wynnum may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Bartons XPENG Wynnum also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Bartons XPENG Wynnum uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Bartons XPENG Wynnum uses in the operation of the computer program is browsing history on Bartons XPENG Wynnum's websites, name, contact information, and other information you may input into Bartons XPENG Wynnum's websites. The level of human oversight Bartons XPENG Wynnum provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Bartons XPENG Wynnum's staff.

4. Cookies

Bartons XPENG Wynnum uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Bartons XPENG Wynnum's web server. Bartons XPENG Wynnum may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Bartons XPENG Wynnum's platforms and those social media platforms. Bartons XPENG Wynnum's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Bartons XPENG Wynnum's website.

5. Links to other websites

Bartons XPENG Wynnum's website may contain links to third party websites. Bartons XPENG Wynnum does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Bartons XPENG Wynnum and do not wish to receive these communications from Bartons XPENG Wynnum in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Bartons XPENG Wynnum.

7. Overseas transfers

Bartons XPENG Wynnum's website/s are hosted in Australia. On occasion, a third party service provider Bartons XPENG Wynnum engages or that Bartons XPENG Wynnum is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Bartons XPENG Wynnum holds about them by contacting Bartons XPENG Wynnum during business hours on (07) 3396 7777 or via the contact page.

Bartons XPENG Wynnum may require an individual making a request to verify their identity before processing their request.

Bartons XPENG Wynnum will aim to respond to all requests promptly and within 30 days.

Bartons XPENG Wynnum may refuse a request where permitted or required by law. Bartons XPENG Wynnum will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Bartons XPENG Wynnum and complaints

If you have any queries, concerns or complaints about how Bartons XPENG Wynnum handles your personal information please contact Bartons XPENG Wynnum during business hours on (07) 3396 7777 or via the contact page. Bartons XPENG Wynnum may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Bartons XPENG Wynnum can understand the nature of your concern. In most cases, Bartons XPENG Wynnum will ask that you put your request in writing.

Bartons XPENG Wynnum takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Bartons XPENG Wynnum's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

Phone: (07) 3396 7777
Mailing Address: 200 Tingal Rd, Wynnum, QLD, 4178

10. Changes to Privacy Policy

Bartons XPENG Wynnum may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.